If you are having problems with a custom FSWERKS tune, you can contact us via chat or email with your order #.
NOTE: Contact us prior to installing any firmware updates to your device if you already have a custom tune installed. Doing an update, you may lose the custom tune on your device.
Some other typical questions asked SCT like how to update and load custom tunes can answer the questions here:
LIVEWIRE TS/X3/X4 > Tech Support