Exchanges will be allowed in certain instances, but will be subject to a 20% restocking charge at our discretion. We will not accept unauthorized returns for exchanges of any type. If you want to exchange a product, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. Credits will be posted to your account once returned goods are found to be in good selling condition. Errors on our part due to pricing/invoicing where a credit would be made, the credit would be posted back to the credit card or store credit (depending on original purchase method). Shipping is not refundable. You will not receive credit for shipping and handling charges on returned merchandise.
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